Jcpenney coupons portrait no sitting fee3/19/2024 ![]() I will admit when I left I was customer sucky, because I looked at the manager and said "great customer service" in a very sarcastic tone. However, the manager blew me off and I left. All I really wanted to know is could they redo the photos and send them to us. I am upset because by ordering the second pose I was unable to use a coupon that would have given us more photos for cheaper. The manager eventually comes out ans basically says we returned your money in a snotty tone, and does not offer to do anything for us. They disappear and get approval to return my money, and then return the money. I then ask for my money back and to speak to a manager. I say I do not want the photo, and I do not want to drive all the way back here to pick up more photos (the place is an hour away). Well that is the photo, we can try and recrop it but we don't think that will work is what I am told. (I would have ordered only 1 pose, spent a lot less money because of a coupon and received more photos). I say well we were not shown one or I would not have ordered the photo. They should have shown you a mock 5 x 7 before you ordered. I mention this and am told well that is how we crop the picture. He is missing a third of his forehead in the photos. Two weeks later we return to discover on one of the poses they cropped my sons head. We order the poses and are told to come back in two weeks. They are OK and select two poses to purchase. We look at the photos on the screen (only 7 were taken). My husband and I are surprised that she is unwilling to try to get some shots once we calm the baby down, but as this is our first time we are accepting of the pronouncement. The photographer says he is unhappy we are done. The photographer says lets do diaper shots, so we strip the baby down to his diaper and he cries. We have some photos taken, and then the baby is all screams. We go to get the pictures taken and the baby is all smiles, but no photos are taken. On the day of the appointment, we arrive with a happy baby. I left a message on their machine and got a return call the next day. So I called a second JCPenney's Studio (I heard great things about them, so that is why I kept trying). I left two messages on two separate days and never heard back. I got an answering machine that said we will call you back to arrange an appointment. ![]() The first JCPenney's studio I called I never managed to reach a person. I have never been a picture person but with a new baby I wanted pictures for all of the milestones (newborn, 3 months, 6 months, 9 months, a year etc.). ![]()
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